Audience: Intermediate electricians who meet with potential customers as part of Quote Crews.

Business Purpose: Holiday and Everyday Home Lighting Solutions (HEHLS) wanted to prepare Quote Crews to listen and construct accurate quotes that lead to customer satisfaction, ultimately leading to an installation. Prior to this training, received reviews stated quote crews lacked professionalism and knowledge of offered products.  Additionally, inaccurate reporting to home office for necessary installation requirements, ultimately lead to clients seeking other companies for installations.  

Business Solution: This 25 minute training was created so HEHLS could prepare Quote Crews to successfully interact with clients, accurately report necessary components to the home office to calculate installation quotes, increase positive reviews by 30%, and ultimately lead to an increase in scheduled installations. 

Evaluation: 

Kirkpatrick's Level 3 -  Supervisor will conducts on-site observations of changed behaviors.

 Kirkpatrick's Level 4 - Customer reviews monitored for higher ratings and the number of scheduled installations will be calculated over a six month period to verify if training has achieved desired business goal. 

Business Purpose: This training was designed for a local non-profit organization that serves thousands of families weekly.  It operates with a few full-time workers and relies heavily on volunteers to complete their mission of filling the needs of their community with food and resources as the cost of living is on the rise.  This course was designed to prepare new volunteers with knowledge and skills associated with serving at the food bank on specific days so they are empowered to make an impact and continue to serve at the food back as a result of the training.  

Business Solution: The 25-minute e-Learning course was developed so training would be sent to new volunteers prior to their first shift, then the Learning Management System (LMS) system maintains records of trainings for volunteers for safety and compliance purposes. Success looks like increased number of volunteers who are able to perform different roles at the food bank effectively.  The campus map, live photos of the campus, and live-action safety tips within the training ensures helpers have a firm grasp of jobs and expectations upon arrival.  A quick reference guide is included that prioritizes best food handling practices to ensure food safety guidelines when multiple jobs are needing completion while onsite. 

Evaluation: 

Kirkpatrick's Level 3 -  A full-time worker will check-in with volunteers and observe to verify the learning is being put into practice or if there are any clarifying questions.  

 Kirkpatrick's Level 4 - Volunteers will be monitored for improved retention over a six month period to verify if training has achieved desired business goal of retaining volunteers as a result of preparation prior to serving.